BELSEND · English legal document

Refund & Cancellation Policy

Effective date: To be announced at launch

Successful top-ups

A top-up that has been successfully delivered to the mobile number you provided is generally final and non-refundable.

Mobile top-ups can be delivered quickly and may not be reversible after fulfillment.

Wrong phone number or carrier

Please check the recipient's phone number and, when requested, carrier before paying.

If you provide incorrect recipient information and the top-up is successfully delivered according to that information, we generally cannot cancel, transfer or refund it.

Contact support immediately if you notice an error. We will investigate, but recovery cannot be guaranteed.

Failed top-ups

If a top-up fails before fulfillment, BELSEND will not intentionally complete the corresponding charge.

A temporary payment authorization may still appear on your account while your bank processes its release.

The timing of that release is controlled by your bank or card issuer.

Processing top-ups

If your top-up shows Processing or Checking, please do not submit the same purchase again.

We may need to confirm whether the mobile operator received the top-up before determining whether a refund or payment release is appropriate.

Duplicate charges or BELSEND errors

If you believe:

  • you were charged twice for the same intended transaction;
  • the wrong amount was charged;
  • your top-up was not delivered despite showing completed; or
  • another BELSEND error occurred,

contact support@belsend.com.

We will review the payment and fulfillment records and provide an appropriate resolution.

Repeat monthly is optional and OFF by default.

You may cancel future monthly top-ups at any time by:

Account → Monthly top-ups → turn Repeat monthly OFF

There is no fee to cancel.

Turning Repeat monthly off prevents future monthly attempts, provided the next transaction has not already entered processing.

Turning it off does not reverse top-ups that were already successfully completed.

When BELSEND approves a refund, the time for the funds to appear in your account may depend on the payment processor, card network and your financial institution.

support@belsend.com

Include enough information for us to locate the transaction, but never send your full card number or card security code by email.